| Opera PMS and the Sales & Catering program. If | | | | need to be built and any Events will need to be |
| you are unfamiliar with using a hotel property | | | | entered. Once all is entered, the sales person can |
| management system then you may find this system | | | | conveniently check space and room availability. Similar |
| to be a bit of a challenge. You can purchase this | | | | to Delphi and other programs, this will show what |
| program with or without the Sales and Catering | | | | meeting space is booked and check the cap on the |
| interface. | | | | Group Rooms that was entered in during configuration. |
| Believe it or not there are still a lot of properties that do | | | | The hotel sales manager will also need to enter in their |
| not offer a modernized PMS System and Sales | | | | prospects. During the configuration you can establish |
| Program. | | | | some nice features such as automatic traces. These |
| Prepare to spend a lot of time working on the | | | | traces will ensure that no potential account gets |
| configuration that needs to be completed with care | | | | ignored or forgotten. The sales manager clicks on their |
| and correctly. The time spent will save time in the long | | | | activities and the traces will be there. Traces are |
| run. I recommend that when planning to convert that | | | | automatic, or manual and can be changed. |
| frequent meetings and recaps are being conducted to | | | | The goal is for the Sales Person to enter in their |
| make sure the Management Team is all on the same | | | | prospects and inquiries. By doing this you can easily |
| page. | | | | change a tentative booking to a definite booking in one |
| Once the PMS System is completed and you are | | | | click. Contracts will automatically be printed, sweet and |
| ready to go live, I suggest that Management is around | | | | simple. And the properties history can be available at |
| and available to assist where needed. Put some | | | | any time. Lost business can also be calculated and |
| coffee and cookies out in the lobby and prepare for a | | | | reviewed. |
| long night. | | | | There are many benefits to Opera. It takes some |
| Guests do not care about your new system and they | | | | practice and time to learn. It is important that the |
| certainly don't want to be held up at the front desk. | | | | Management Team understands this system so they |
| Make sure the Staff is properly trained before they | | | | can train and support the staff. The Front Desk |
| work with the guests. | | | | Agents should be property trained before they are put |
| The hotel sales manager will need to create a Profile | | | | out at the desk. Time, patience and drive will make you |
| on all of the accounts. From there the group block will | | | | a pro at a good program. |