| . It only needed someone to put the questions. | | | | statue came to life and the couple married and lived |
| On investigation, it was found that when the questioner | | | | happily ever after. |
| knew the answer, he or she transmitted various very | | | | The story was also the basis of George Bernard |
| subtle body language clues to Hans such as the raising | | | | Shaw’s play “Pygmalion”, later turned into the |
| of an eyebrow or the dilation of the nostrils. Hans | | | | musical “My Fair Lady”. In Shaw’s play, |
| simply picked up on these clues and continued tapping | | | | Professor Henry Higgins claims he can take a |
| until he arrived at the required answer. The questioner | | | | Cockney flower girl, Eliza Doolittle, and turn her into a |
| expected a response and Hans obliged. | | | | duchess. But, as Eliza herself points out to Higgins’ |
| In similar vein, an experiment was carried out at a | | | | friend Pickering, it isn’t what she learns or does that |
| British school into the performance of a new intake of | | | | determines whether she will become a duchess, but |
| pupils. At the start of the year, the pupils were each | | | | how she’s treated. |
| given a rating, ranging from “excellent prospect” | | | | “You see, really and truly, apart from the things |
| to “unlikely to do well”. These were totally | | | | anyone can pick up (the dressing and the proper way |
| arbitrary ratings and did not reflect how well the pupils | | | | of speaking and so on), the difference between a lady |
| had previously performed. Nevertheless, these ratings | | | | and a flower girl is not how she behaves but how |
| were given to the teachers. At the end of the year, | | | | she’s treated. I shall always be a flower girl to |
| the experimenters compared the pupils’ | | | | Professor Higgins, because he always treats me as a |
| performance with the ratings. Despite their real abilities, | | | | flower girl, and always will, but I know I can be a lady |
| there was an astonishingly high correlation between | | | | to you because you always treat me as a lady, and |
| performance and ratings. It seems that people perform | | | | always will.” |
| as well as we expect them to. | | | | The implication of the Pygmalion effect for leaders and |
| The self-fulfilling prophecy is also known as the | | | | managers is massive. It means that the performance |
| Pygmalion Effect. This comes from a story by Ovid | | | | of your team depends less on them than it does on |
| about Pygmalion, a sculptor and prince of Cyprus, who | | | | you. The performance you get from people is no more |
| created an ivory statue of his ideal woman. The result | | | | or less than what you expect: which means you must |
| which he called Galatea was so beautiful that he | | | | always expect the best. As Goethe said, “Treat a |
| immediately fell in love with it. He begged the goddess | | | | man as he is and he will remain as he is. Treat a man |
| Aphrodite to breath life into the statue and make her | | | | as he can and should be and he will become as he |
| his own. Aphrodite granted Pygmalion his wish, the | | | | can and should be. |