| Four months ago our Property installed the Opera | | | | switched over from MSI. During the room demand that |
| PMS & Sales & Catering Program. At first I | | | | the MLB created with the Phillies winning, it was our |
| found it very hard to learn and it was a true struggle. | | | | chance to capture additional revenue and sell out. But |
| But now as a Sales Person I can't do without it. | | | | our inventory did not jive with Wyndham and the CRS |
| The initial training of the Opera System was terrible. | | | | was overselling....to what we believed. Then we found |
| These fellows should not have been trainers. The | | | | out that we weren't sold out at all and the rates that |
| Sales & Catering Training one month later was | | | | they were selling at were wrong too. It was extremely |
| much better. | | | | stressful and it seemed like we had no control of our |
| Similar to many other programs, it is window's based | | | | own rooms inventory and rates. |
| and I'm finding that it is a great tool for yielding our | | | | So much time was wasted and this problem affected |
| rates and inventory. But lets talk about inventory and | | | | every department. So how good is Opera? How did |
| rates for a moment. | | | | this happen? |
| We found many problems with interfacing with | | | | The old MSI PMS system was not efficient for yielding |
| Wyndham. Rates were incorrect on their end and they | | | | rates or room inventory. The system crashed on us a |
| were selling our parking packages and had other rates | | | | dozen times a month. People were complaining and |
| at $35.00? Although we figured it out quickly, many | | | | we were losing precious accounts. We were in need |
| reservations had already been processed. The | | | | of a reliable system and my Management chose |
| complaints started coming through. What are people | | | | Opera. |
| thinking? A $35.00 rate? We sent all of these | | | | It is nice as a Sales Person to have our Sales and |
| complaints to Wyndham to handle. | | | | Management program connected with the PMS. I'm |
| Still we have issues with rates and interfacing. Finally, | | | | finding it very helpful for my traces - our property used |
| through the insistance of my Director, we have a | | | | the old file card trace system before Opera - can you |
| Wyndham Representative and an Opera | | | | believe it? I'm getting more familiar with it every day. |
| Representative this week. They are working on the | | | | So if you have Opera or if you are getting Opera and |
| issues. | | | | you need some help send a comment. |
| Our rooms inventory hasn't been interfacing since we | | | | Good luck! |