| They say that the auto aftermarket
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| | potentially damaging the automobile
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| industry grew at 3.7% in 2002. That 214
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| | permanently. But it also tells us that
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| million cars are on the road, That 40% of
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| | the consumer desires other things with
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| those cars are over 10 years old.Source:
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| | their dollar, which they vote with more?
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| Automotive Week/green sheet shows 77
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| | Like what? Like an extra night at the
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| billion in un-used annual maintenance.
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| | movies, filling up their Starbucks card,
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| Wal-Mart will do 1 billion in oil changes
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| | a new Plasma TV on credit, cable TV,
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| and with their latest program we figure 2
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| | additional minutes on their cell phone,
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| billion in car washes as they are
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| | new shoes, nicer car meaning higher
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| establishing their own brand of car
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| | payments, etc. Then it is the industries
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| washes along side their Super Wal-Mart
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| | fault for allowing the consumer to
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| gas card fill-up stations. Well that sure
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| | neglect their cars. It is the industries
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| sounds great but that still leaves 74
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| | fault for failing to put customers at
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| Billion annually on the table.In the
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| | ease, developing report, making them
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| latest survey during Car Care Aware
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| | confident in our abilities.Why is the
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| program they found that 21% of all cars
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| | industry failing? Consumers point to the
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| needed wiper blades. We have discussed
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| | price point and cost, they go in for a
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| wiper blades on this site before and we
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| | $19.99 oil change and then come out with
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| have all read articles in NOLN; National
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| | a healthy whopping bill for $150.00 they
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| Oil and Lube News about this important
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| | were not expecting and were angry about?
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| add-on profit center. At the 2003 SEMA
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| | If they were angry then someone did not
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| show and APEX Show in Las Vegas we saw
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| | explain the full impact of the issues,
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| many wiper blade wholesalers,
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| | which were serviced? Someone over charged
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| manufacturers and knock offs, some stolen
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| | them, sold them something they did not
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| counterfeit parts issues and PTO
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| | need or in the case of a woman, many
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| problems. (the Department of Commerce
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| | women claim they treated me like an
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| estimated that it is a 12 Billion Dollar
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| | imbecile? Did your employees do this? It
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| problem already doubling every year and
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| | really makes them mad. The industry needs
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| that America could put 210,000 people
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| | to wake up and think about the image they
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| back to work if we could stop it -- Ouch
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| | portray.Consumers remember those 60
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| !!!).Back to the subject the Car Care
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| | Minute shows of behind the scenes dirty
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| Aware program to enlighten consumers also
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| | deeds of unscrupulous operators. I hate
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| found that 46% of all cars needed washer
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| | to tell you but I too sometimes think ill
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| fluid. That 38% were over 5500 miles
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| | of the rest of you out there. And I am in
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| since last oil change, 25% were low on
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| | the business. The industry can do a much
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| power steering fluid, 15% low on coolant,
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| | better job. In the car wash industry less
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| 10% were low on brake fluid...Stop... Why
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| | than 12% of the customers are regular
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| is this happening? Could it be due to
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| | weekly or bi-weekly customers. That is
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| consumer confidence in the industry? That
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| | way too low, they let their cars get
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| the consumer is tapped out? That the
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| | disgusting and this hurts the paint. We
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| consumer buys a new car every 3.3 years
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| | have done studies and can get the repeats
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| on average? Maybe, but what about the
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| | up to over 40% by treating the customers
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| 40%, which drives a car 10 years old or
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| | with respect, explaining the services
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| older, me included? What is their problem
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| | properly and babying their cars. That car
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| with not getting services done? After all
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| | represents in many cases the second
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| if they have an old car which runs okay
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| | largest investment they will ever make in
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| and they are fond of it, obviously it
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| | their entire life, that car is an
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| pays to keep it in working order and
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| | extension of self in our country. The
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| without the high insurance payments or
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| | great love of the American Automobile is
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| car payments that the average consumer
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| | well known in our society. It is time
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| forks over each and every month shouldn't
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| | that the industry got with the program.
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| they be in to see you more often? Yes.
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| | We are. Service the customer, or we
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| The survey went on to show that 19% of
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| | will."Doing your best is not enough,
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| the cars needed belts one or more, 16%
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| | unless you are the best." My prediction
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| had dirty air filters many quite
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| | is that there will be 980 new quick lubes
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| disgusting. 12% had hoses ready to pop,
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| | in the US in 2004, will you have
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| and in the survey, which you can read
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| | sufficient lines and volumes in order to
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| online at; over 90% of the vehicles
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| | justify being one or even afford another?
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| failed in two or more categories? What
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| | Don't ask me, ask the customer if they
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| does this say? It says the consumer does
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| | are happy, they understand the importance
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| not understand that simply putting the
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| | of regular service and if they love you
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| gas in and an oil change when ever they
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| | enough to refer their friends.Lance
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| get around to it next year is not
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| | Winslow - Online Think Tank forum board.
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| enough.It is not safe, not smart and
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