Liner Disciples: Not Eating Their Own Dog Food

After spending some time reading the Piranha PressThat sort of describes the eating etiquette of a
(water garden forums), I am scared to wade into thePiranha! Notice, it is for a period of time. What happens
water [Forum] or even "get my feet wet." Good grief,when there are more pond liner kit installers then there
talk about "eating their own". . . Where is the loyalty,are customers? Even professionals with college
appreciation, gratitude, dedication, camaraderie anddegrees are installing pond kits, due to the exorbitant
"family pride" pride?profits. What about the growing awareness of the
I have been visiting water garden forums lately, and "Istatistics related to the undependability of liners? Or
have not had this much fun since kindergarten artthe reputation of, or lack of, business ethics and
class."shoddy workmanship? What happens when the clients
Wow! Did I discover something amazing. I have knownfind out they were deceived by not being told the
for many years that one of the major challenges inwhole truth about liners? (Read, "Pond Liners: Seven
raising koi fish is to keep the koi from eating their own.Reasons Why I Don't Use Them" by Doug Hoover -
Consequently, the eggs are separated from the pondGoogle.) What is the answer to all these questions?
as quickly as possible to prevent this.The "frenzy" state or period of uncontrolled
After spending some time reading the Piranha Pressexcitement or wild behavior will cease.
(water garden forums), I am scared to wade into theAnd what about the state of the water feature
water [forum] or even "get my feet wet."business' reputation when the proverbial dust settles
Good grief, talk about "eating their own" . . .and the truth about pond liners becomes evident? This
Where are the loyalty, appreciation, gratitude,is the reason I am speaking out now! Building waterfalls
dedication, camaraderie and "family pride" Pride? In theand ponds has been my love and my bread and
Lion's Pride, the lioness hunts to feed the Lion and herbutter for over a quarter of a century.
cubs. If she is unable to bring home the bacon, theI was eavesdropping on one of the hundreds of forum
cubs could become lunch for the Lion. In the Liner Pride,sites. I copied only two pages of posts and replies by
there is no "Pride" [sense of fam fam] and like theforum members and/or pond liner "disciples."
cubs, they are all branded as "food storage"! ... with aHere is a brief summary:
very limited shelf life.Greg Witstock was praised for his accomplishments.
Some time around 1990, Greg Witstock, the lion of theGreg's financial success of "ADI" Aquascapes Design
liner industry, started the "pond liner craze" whichInc. was touted.
transformed into the "pond liner frenzy," as quoted inComments were made about overpriced products,
many pond magazines. I have lovingly given Gregbordering on gouging.
Witstock the title of "Liner Messiah," since he foundedDiscussions took place on how products could be
Aquascape Design Inc. Aquascape manufacturesproduced using specific common plumbing products,
pond liner kits, and Greg has developed a marketingfor a fraction of the price.
plan ("the way"), selling through his nation-wide networkBetter priced pumps with longer warranties could be
of pond liner installers, the "disciples.found elsewhere.
"Witstock has invested a fortune in product engineeringHowever, the liner disciples are still using Greg's
and development. He has developed successful salesbeautiful brochures, videos and door hangers, which he
tools and techniques for his "disciples" using a diversemakes available to all his disciples at a fraction of the
line of products, training videos, books and salescost. But they are not being loyal to their "messiah" by
materials that can literally guarantee a "disciple's"using Aquascape products because they are shopping
success if they follow the "way".around for cheaper products. There is no such thing as
You may ask, that all sounds very good, so what isproduct loyalty or professional etiquette. But then again,
the down side? Well, the liner industry is marketing anare Piranhas or starving lions known to demonstrate
overpriced and inferior product with a dismal trackloyalty or appreciation?After logging in on this particular
record. The pond liner track record speaks for itself:water garden forum, I tried to share some facts about
More than 37% of all waterfalls have serious structuralconcrete pond construction or using high performance
damage within 3 years of construction.pumps and quality building products. Let's see, which of
57% of homeowners say they are rather unsatisfiedthese is easier to do: 1.
with the way their waterfall came out after the projectBuild a pond using concrete and steel that takes a
was completed.week to finish and nets $5,000 profit, and guarantee
One in three waterfalls and ponds are leaking waterthe finished product for 20 years or more?... or 2. Build
within nine months of completion.a liner pond in a single day, for a profit of $5,000, and
63% of "do-it-yourselfers" say they wished they hadguarantee the liner for one year against factory defect
the proper information from the "get go" or that theyand not have to be responsible when rats, gophers or
had hired someone.tree roots compromise the liner, because it wasn't
These statistics are from the pond liner industry itselfcovered by the warranty?. Is it any wonder that after I
(Bob Wilder, 48-Hour Waterfall; pond liner installer for 18posted my articles "Pondless Waterfalls: Concrete vs.
years). I can confirm and attest to these figuresLiners" and "Pond Liners: Seven Reasons why I do Not
myself. I have built over 1,900 concrete and rebarUse Them," I was locked out of the forum and banned
waterfalls and ponds over the past 26 years. I havefrom the website? It was akin to shouting, "I love the
ripped out and replaced dozens of defective linerJewish people!" at a Klu Klux Klan rally.
ponds and replaced them with concrete and rebar,I discovered the forum administrator was also the
attaching lifetime warranties. I have also advised andwebmaster and owner of the domain name and
aided angry pond liner owners by successfully suingowner of a landscaping company that installs pond
the installers that refused to come back and correctliners!The "Liner Messiah" showed them the way, and
serious leak problems. The words "frenzy" and "craze,"his "disciples" took what they wanted and went their
used often when relating to the pond liner industry, areway.
ironically very appropriate. "Crazed" is usually used asDon't compromise your integrity. It is the essence of
an adjective and means wildly insane or excited. Thewho you are and what you will become. Build your
industry is exploding. Why? It is basically fueled bycharacter on a strong foundation, and when the
greed (a get rich quick scheme). Where else can youstorms of life and winds of adversity beat you upside
spend $500 - $800 for a do-it-yourself kit, install it inthe head, you will stand!Build your waterfall and pond
one day, and walk away $2,500 - $4,500 richer? Youon a strong concrete (4500psi) and rebar foundation.
should ask questions when you discover thatAnd when the rats, gophers and tree roots come, you
professionals with college degrees are leaving theirwill have no regrets, your integrity will shine like the
professions to install liner ponds. That's really "craze-e!"noonday sun, and your waterfall will bring you
The word "frenzy" is a noun defined as a state orlong-term joy, peace, relaxation and pleasure for
"period" of uncontrolled excitement or wild behavior.decades to come. I Promise.